Terms and conditions

MB "Džanetos linija"
Company code: 304826891
Registered address: Bikavos g. 5, Bikavėnai, LT-99443 Šilutė district
Account: LT06 7300 0101 5490 6329, Swedbank
E-mail: info@dzan.lt
Tel.: +370 6427 6626

1. General provisions

1.1. In the "DZan.lt" (hereinafter – the Seller) online shop (hereinafter – the Shop), trading is carried out in accordance with the "DZan.lt" rules for the purchase and sale of goods (hereinafter – the Rules).

1.2. The Customer must read the Rules before registering.

1.3. A user who has registered and placed an order becomes a customer of the Shop (hereinafter – the Customer) and acquires the rights and obligations set out in the Rules.

1.4. The Seller has the right to restrict the Customer's rights or cancel the registration at any time if the Customer does not comply with the terms set out in the Rules.

1.5. Taking into account the legislation of the Republic of Lithuania, the Seller has the right to change, amend or supplement the Rules at any time without prior notice to the Customer. The new Rules take effect from the day they are published in the Shop. Customer orders placed before the Rules were changed are fulfilled in accordance with the Rules in force at the time the order was placed.

1.6. The Seller is not liable for, and does not compensate the Customer for, any damage the Customer suffers as a result of not complying with the terms set out in the Rules.

2. Customer's personal data

2.1. The user must register on the Seller's website (www.dzan.lt), providing the requested personal data during registration.

2.2. The Customer's registration is confirmed automatically, and an e-mail with the Customer's login details is sent to the e-mail address provided.

2.3. The Customer agrees that the Seller has the right to process the Customer's personal data in the cases and for the purposes set out in these Rules.

2.4. The Seller confirms that the Customer's personal data will be used to identify the Customer when ordering goods and to deliver the goods ordered.

2.5. The Customer undertakes to keep their login details for the Shop safe and not to disclose them to any third party. If this condition of the Rules is breached, all related liability lies with the Customer. On learning that their login details have been disclosed, the Customer shall inform the Seller without delay, and the Seller, taking the Customer's notice into account, shall block the Customer's login. The parties shall agree separately on reactivating the Customer's registration.

2.6. The Seller undertakes not to disclose the Customer's personal data or information related to the order to any third parties, except the Seller's partners that provide the supply and delivery of goods or other services related to the Customer's order. In other cases, the Customer's personal data may be disclosed when required by a competent state authority in the cases provided for by the laws of the Republic of Lithuania, or with the Customer's separate written consent.

2.7. The Seller undertakes to ensure the protection of the Customer's personal data in the manner provided for by the laws of the Republic of Lithuania. (More on the "Privacy policy" page.)

3. Purchase and sale contract

3.1. The Seller's confirmation of an order placed by the Customer after reading and agreeing to these Rules is equivalent to concluding a purchase and sale contract. From that moment, the Customer is obliged to pay for the goods ordered at the prices set at that time and to accept the goods.

3.2. The contract is considered fulfilled when the Customer has paid for the goods and received them.

3.3. An integral part of this contract is the annex, i.e. the confirmed order that the Customer receives by e-mail, with the information stated in it.

3.4. The contract is terminated when the order is cancelled by one of the parties to the contract, or when the Customer's justified request to refund all (or part) of the money paid for the goods, to replace the goods with goods of the same, proper quality, to remedy the defects of the goods within a reasonable time, or to reimburse the costs of remedying the defects, if the Customer remedied them themselves or with the help of third parties, is satisfied.

3.5. A new purchase and sale contract is concluded each time an order is placed.

4. Payment

4.1. The prices of goods shown in the order summary are final.

4.2. The delivery charge is shown when the order is placed, before it is confirmed.

4.3. The Customer pays for the goods ordered using the payment methods offered.

4.4. The Seller undertakes to provide the correct information necessary to pay in full for the goods ordered, but accepts no liability for poor-quality banking services and any resulting losses. Nor does the Seller accept any liability arising from errors made by the Customer when preparing and making a bank transfer (e.g. entering an incorrect account number, giving an incorrect order code, etc.) and any resulting losses.

5. Basket

5.1. When you have found the item you want and chosen your size, press the "Add to basket" button. The item will then be added to your shopping basket, and you can continue choosing items.

5.2. You can always see the number of items in your basket at the top right, in the "Basket" field. By clicking "Basket" at any time, you can check which items are already in your shopping basket. If you decide not to buy an item, click "Remove" next to it and the item will be removed from the basket.

5.3. To increase the number of the same item, enter the number you want in the "Quantity" column or increase/decrease it with the corresponding buttons.

5.4. Below the list of items, you will see how much you will have to pay for delivery and the final total of your order.

6. Orders

6.1. The delivery price depends on the delivery method chosen.

6.2. Orders are accepted every day but are processed only on working days.

7. Product warranties

7.1. The Seller declares that the Goods meet the usual quality requirements for such Goods. The general characteristics of each of the Goods sold in the Shop are given in the description of each of the Goods.

7.2. The Seller is not responsible if the colour, shape or other parameters of the Goods shown in the Shop do not match the actual characteristics of the Goods because of the display characteristics of the devices the Customer uses. The appearance of the packaging itself may also differ from that shown on the website.

7.3. The Seller is not responsible for any deterioration in the quality of the Goods if the Customer or persons to whom the Customer handed over the Goods used them for purposes other than those for which such Goods are normally used, did not follow the requirements set out in the instructions, breached the rules for transporting, keeping, using and/or storing the Goods, or if there are visible defects in the packaging of the Goods or other external defects not discussed in writing when the Goods were handed over, or if the deterioration in the quality of the Goods was caused by the actions of the Customer or other persons to whom the Customer sold the Goods.

8. Returns

8.1. Defects of the Goods sold to the Customer are remedied, and defective Goods are exchanged and returned, in accordance with the "Rules on the Return and Exchange of Goods, approved by Order No. 217 of the Minister of Economy of the Republic of Lithuania of 29 June 2001 "On the approval of the Rules on the Return and Exchange of Goods".

8.2. When returning goods you do not like, the Customer must pay the delivery charge. The Seller covers the delivery costs of returning defective goods.

8.3. The Seller accepts Goods back from the Customer if: the item is unused, has not lost its original appearance and has not been damaged by the Customer, is returned in its original, intact packaging, is returned complete with everything supplied, and the Customer provides the proof of purchase.

8.4. The item is not exchanged, defects are not remedied free of charge and the money is not refunded if the defects of the item arose because the Customer breached the rules for using or storing the item.

8.5. A Buyer wishing to return an item (items) under clause 8.1 of the Rules may do so within 14 (fourteen) calendar days of delivery of the goods.

8.6. Items sewn individually to measure or in an individual colour cannot be returned.

8.7. Items are returned via a parcel locker.

8.7.1. Parcel lockers: Omniva / LP express (Žalioji g. 36, Ginduliai, Klaipėda district). Tel.: +370 6427 6626

8.8. The money is refunded within 14 days of receiving the item.

9. Other provisions

9.1. Copying or otherwise distributing the information on "DZan.lt" or using its photos without the shop's written permission is strictly prohibited.

9.2. The Rules have been drawn up in accordance with the legislation of the Republic of Lithuania, and the relationships provided for in these Rules are governed by the law of the Republic of Lithuania.

9.3. The parties undertake to resolve all disputes arising from the performance of the Rules through negotiation. If a dispute cannot be resolved through negotiation, it shall be heard in court.